Within 60 days of purchase: Full refund less shipping charges (if applicable).
After 60 days of purchase: Full merchandise credit towards another product.
Please return items in brand new, unused condition, with all packaging. Original order shipping charges, if applicable, are not refundable on correctly shipped orders.
For warranty claims, please visit our Warranty page.
If you would like to exchange your product for a different model, please return your item(s) for a refund and place a new order at your convenience. We process refunds promptly upon receipt of your return and placing a new order ensures that you'll get your new item quickly and that it won't be out of stock.
PLEASE CONTACT US FOR A RETURN AUTHORIZATION NUMBER
Contacting us for a Return Authorization (RA) number allows faster returns processing and quicker refunds. Simply fill in the requested information below and we will respond within 1-2 business days with your Return Authorization Number (RA). If you don’t know your order number or prefer to get your RA number another way, email us at firstname.lastname@example.org or call us at 800-678-7888 during our normal operating hours and we’ll get you taken care of. Please let us know the specific items you wish to return.
SEND US YOUR RETURN
Write your RA number on the outside of your package. Please use a return ship method best suited to you and choose a carrier that will provide you tracking information and insurance. We cannot be responsible for your return until it is received at our distribution center.
Send your return to:
Renovo Water Returns
3653 W 1987 S
Salt Lake City, UT 84104